The Handbook for Quality Management: Second Edition
By Thomas Pyzdek and Paul Keller (McGraw-Hill, 2013)
Over the last 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.
Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.
The Handbook for Quality Management, Second Edition:
Clearly defines quality management principles and their application within a cross-section of industries
Integrates the application of Theory of Constraints, Six Sigma, and Lean Thinking into the Quality Management discipline
Contains detailed methods for planning (including customer need recognition, benchmarking and organizational assessments); control (such as statistical process control, as well as audits, and supply chain management); and improvement
Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge and Deming, among others
Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam