Since its inception, Quality America has prided itself on its quality products and services. We offer a 30-day satisfaction guarantee on all software, online training and books. Should you find that one of our products does not meet your needs within the first 30 days after purchase, please contact us for a Return Authorization Number. At that time, you will be asked the reason for the return, which is important for our product development and marketing functions. Return deliveries will only be accepted within two weeks of authorization and with the Return Authorization Number marked clearly on the shipping package. All returned books must be in saleable condition; software must be completely removed from your hard drive or other physical locations.
We actively seek new product and process improvement opportunities from discussions with existing and potential clients. If you ever have a suggestion to improve our products or services, please contact us. Most suggestions are incorporated within two months of initiation, providing a real-time solution for our existing client base, as well as the opportunity to expand our market.