An excerpt of key quality management tools from The Handbook for Quality Management, Second Edition by Paul Keller and Thomas Pyzdek (McGraw-Hill, 2013)
|
TOOL |
USAGE |
|
Control charts |
Determine process control status; maintain statistical control. |
|
Pareto diagram |
Select most promising opportunities for improvement. Rank-order problems. |
|
Histogram |
Group data and display graphically. Visually evaluate empirical distribution of process. |
|
Scatter diagram |
Display change in one variable as another variable changes. |
|
Flow chart |
Organize information about a process in a graphical manner. Show how inputs combine to create outputs. |
|
Cause and effect diagrams |
Display all possible causes of a particular problem in an organized graphical fashion. |
|
Check sheet |
Delineate important items and characteristics, direct attention to them and verify they were evaluated. |
|
Design of experiments |
Proactively improve processes by evaluating the effect of carefully planned and controlled changes to input variables. |